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Our Guarantee to You

We love elegant home decor and we want your home to be a place of solace and beauty. Which is why we back our products with a minimum 1 year guarantee* from material defects regardless of the manufacturer's warranty (which will be noted on the individual product page) . We simply want you to smile every time you see one of our decor items in your home or office.

*For Outdoor Plants and Trees please read our Outdoor guarantee below.
*For Christmas items please read our Christmas guarantee below.

Standard Warranty

Outdoor Plants and Trees UV and Defect Protection Warranty

(Please check individual product page specifications for UV protection, grade and warranty type on all outdoor plants and trees)

Exclusions

Filing A Warranty Claim

If you are experiencing any problems please feel free to call us at 888-532-0232 or Contact Us

Christmas Warranty

Please refer to the specific product page to determine the length of the warranty for the item you are interested in. If a Christmas item does not specify a warranty period on the product page the warranty is a one (1) year limited structural warranty and (1) year limited light warranty.

If you have any problem with your product during the holiday season, please contact customer service. We will be happy to troubleshoot with you and provide a solution to ensure that your item will be working for your Christmas holiday.

Limited Structural Warranty

Our Christmas tree and wreath metal frames are guaranteed for a specified amount of time listed on the product page from the date of your purchase. This warranty includes all metal construction including the tree stand. The warranty is null and void if the product is intentionally altered or damaged due to misuse, neglect, or weather damage. This warranty is voided if you have used your item outdoors. This warranty does not cover damage to tree, wreath and garland needles. You must have an RMA number for any return or exchange prior to shipping.

Limited Light Warranty

All of our pre-lit trees, wreaths, topiaries and garlands are covered by a light warranty. This warranty includes any faulty wiring and light socket failures only. This warranty does not include burned out, missing or broken light bulbs. No exceptions.

This warranty excludes normal bulb burnout including damage resulting from misuse, outdoor usage and alteration that can cause multiple-bulb failure. These issues are not covered by the limited light warranty and are your responsibility. The warranty is void if the product is misused or damaged in any way. If a returned tree, wreath, garland, is shipped back and found to be nonfunctional due to user misuse, the customer will be responsible for all shipping charges.

If lights are not working on your item:

Light warranty exceptions:

If you are experiencing any problems please feel free to call us at 888-532-0232 or Contact Us

Filing A Warranty Claim

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