If you receive a defective item All Things Cedar will, at its discretion and expense replace any parts that are found defective within 15 days of purchase. All Things Cedar must be notified by email with supporting pictures of defective item or part. All Things Cedar 15 day warranty covers the replacement of any defective item or part, it does not cover a refund for a return. If you would like to cancel your order and return the product you will need to make arrangements to return the item to us as outlined in our return policy.
All Things Cedar Shipping Damage Policy
When receiving delivery of your shipment be sure to open each box and inspect the merchandise before accepting delivery. If you discover you merchandise is damaged refuse delivery or notate damage on shippers copy of freight bill. Then contact us and we will replace the item at no cost to you. If you decide to cancel your order, you will be responsible for returning the item to us as outlined in our return policy. If you accept a damaged shipment without notating the damage on drivers waybill you must notify us by email within 3 days with supporting photos of the damaged product and photos of all internal and external packaging. All Things Cedar will replace your product free of charge however the freight company will not rebate your shipping costs. Therefore You will be required to pay for freight charges involved with shipping the replacement to you.