Shipping Instructions


	Silk trees offers free interior decorating consultation toll free at 888-532-0232 for artificial trees, artificial plants, silk flowers, silk plants, tall silk trees, silk flower arrangements, silk greenery, artificial palm trees, silk flowering trees, silk palm trees, silk ficus trees, silk topiary, and indoor tropical plants at affordable prices.

Shipping

Standard Product
For silk trees or silk plants orders please allow 1 to 3 weeks process your order for standard products.
Hawaii & Alaska Shipments

Currently our website does not calculate shipping rates to Hawaii and Alaska.
The rate you will see during the checkout process is a US Domestic Ground shipping rate.
1. Place your order through the shopping cart, we will only authorize your credit card during the checkout process.
2. We will calculate and e-mail a shipping estimate for your order.
3. Please e-mail us your approval to release and ship the items.

International Customers
1. If you have a freight forwarding company you would like us to use for your shipment, please e-mail the information to artificialplants@gmail.com
2. If you do not have a freight forwarding company, Artificial Plants and Trees has partnered with Bongo International to offer international shipping to our customers. There a few simple steps to get setup with Bongo and and place orders through our website.
a. Click on the Bongo International link and open an account with Bongo International. They will provide you with an address within the United States (not a P.O. Box).
b. Return to www.artificialplantsandtrees.com and place your order using your US address provided by Bongo International to make purchases at Artificial Plants and Trees and any other US retailer.
c. We then ship your order to your U.S. address. Once Bongo International receives your purchases they will handle all customs forms, consolidate all your packages, and securely ship your international order to you with confidence and care.
d. Bongo International can provide you a shipping quote for your international order. The quote is based on the weight of your order. If you want to know the weight of your order before placing it with us, please e-mail us at artificialplants@gmail.com the products you would like to purchase and we will e-mail you the total weight of your order.
Custom Tree Orders
Special orders that come from China may take from 90 to 120 days to arrive our US destination. Special orders that are made in the United States may take 3 to 4 weeks to process .
Custom delivery arrangements are necessary for tall silk trees 12 feet and taller.
Special arrangements are necessary to deliver our products outside the United States. Please call our toll free number to discuss delivery options.
Call direct (888-532-0232) if you need delivery sooner as we can put a rush on select orders or you can make arrangements for faster delivery at an additional cost offered by common carriers.