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Artificial Plants and Trees: Christmas Tree, Wreath, Topiary & Garland Warranty

If you have any problems with your purchased Christmas tree, wreath, topiary or garland from Artificial Plants and Trees please contact customer support at 1-800-532-0232 or send an e-mail to artificialplants@gmail.com.

If you have any problem with your product during the holiday season, please contact customer service. We will be happy to troubleshoot with you and provide a solution to ensure that your item will be working for your Christmas holiday.

1 Year Limited Structural Warranty

Our Christmas tree and wreath metal frames are guaranteed for 1 year from the date of your purchase. This warranty includes all metal construction including the tree stand. The warranty is null and void if the product is intentionally altered or damaged due to misuse, neglect, or weather damage. This warranty is voided if you have used your item outdoors. This warranty does not cover damage to tree, wreath and garland needles.You must have an RMA number for any return or exchange prior to shipping.

1-Year Limited Light Warranty

All of our pre-lit trees, wreaths, topiaries and garlands are covered by a 1 year light warranty. This warranty includes any faulty wiring and light socket failures only.  This warranty does not include burned out, missing or broken light bulbs. No exceptions.

This warranty excludes normal bulb burnout including damage resulting from misuse, outdoor usage and alteration that can cause multiple-bulb failure. These issues are not covered by the limited light warranty and are your responsibility. The warranty is void if the product is misused or damaged in any way. If a returned tree, wreath, garland, is shipped back and found to be nonfunctional due to user misuse, the customer will be responsible for all shipping charges.

If lights are not working on your item:

• We will first attempt to assist you to fix your lights. If you have purchased a “clear light” tree we suggest that you purchase the Lightkeeper Pro light tester. Please test your lights to ensure you do not have a burned out bulb that needs to be replaced.
• If we are unsuccessful in repairing your item with you over the phone, we will issue you an RMA number for your repair and/or exchange. You will need to box up your original product for the exchange and it must be returned to us in the original packaging.
• The customer is responsible for shipping charges to Artificial Plants and Trees. We will pay return freight for the fixed or exchanged item back to you.
• You must have an RMA number for any return or exchange prior to shipping.
• We may ship you a temporary strand of lights during the holiday season so you will not be without your item for the holidays. We can then repair your item in the off-season.
• If your exact item can’t be repaired and is no longer in stock we will replace it with one that is equal to the original price paid.

Light warranty exceptions:

• Artificial Plants and Trees does not repair burned out lights. Burned out lights happen through normal usage and you are responsible for fixing these lights.
• Please make sure before you return a product for repair, it is not due to burned out, broken, or missing light bulbs. This is NOT covered under the light warranty.
• If you return an item and it is determined that the light damage was due to a burned out, broken or missing light bulb, you will be responsible for return shipping. NO EXCEPTIONS.

If you are experiencing any problems please feel free to call us at 1-800-532-0232 or e-mail us at artificialplants@gmail.com to initiate your repair.